Shipping Questions
My package hasn’t arrived by the predicted arrival date or appears to be stuck in a distribution center. Can you help?
I can fill out a missing mail form, but these often take several days to be accepted by the USPS. Beyond that I have no control over the process and no way to contact the distribution center. Do keep in mind the during the holidays the USPS processes many more packages than usual, so this can lead to stalled delivery dates.
Can the packing material (crinkle paper) be used as bedding for my pet?
Yup! It’s just recycled kraft paper so it’s perfectly safe to use. In fact, you may notice that SoPhresh and Eco Bedding is essentially the same thing, just branded towards small animals with a huge markup.